Terms and Condition


Order processing

Order processing will not begin until we receive a confirmed order and full payment.

Refunds/Returns Policy

Should you for any reason wish to cancel your request you will be liable for a 15% handling fee and it must be 24 Hours before of the Service Date. However, there is no refund for any cancellation if received less than 24 Hours of the Service Date. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase (Same Email).

No refund for traveler did not show at the scheduled date and time. A customer can change the Service Delivery time with no Extra Charge but changes request must be received by 24 Hours before the Service date and time.The customer can claim a Full or Partial refund if he/she believes that the service of part of the services was not delivered by us. A claim should be sent to us (support@tashrefat.com) with details and will respond within 5 working days with our decision.

Payment Options and Pricing

All transactions will be processed in Saudi Riyal  (SAR).

Alfifa Tourism (TASHREFAT) endeavours to offer you competitive prices on current services & products; you’re total order price will include the price of the purchase plus any applicable

sales tax or third party charges (on the day of service delivery).

AlFifa Tourism (TASHREFAT)  reserves the right to change pricing at any time without prior notice.

Tashrefat Confirmation Delivery

Upon completion of the payment process through the Booking Engine, a Tashrefat services confirmation will be sent to you on the email address provided at the time of booking.

Use of Credit Card

We accept major credit cards issued in the country of departure of your flight and a few other selected countries as specified during the booking process. Your credit card will be debited when you click on the Confirm button. The credit card must be in the name of one of the passengers traveling and the same card must be carried at the time of travel as it may be required for verification and/or obtaining signature on a credit card charge form. If you are booking for others please read Data Protection Section.

Data Protection

Where you input data into the Booking Engine on behalf of someone else, you confirm that you have obtained their consent to do so and that they have not objected to the uses of their personal information for the purpose of a booking made through the Booking Engine.You also confirm that, in relation to any personal or other details relating to your employees or customers or their families in your possession you shall, at all times, process such data in compliance with any applicable data protection legislation in your country.

You agree to indemnify us for any costs, liabilities, and losses whatsoever incurred by us arising out of any action or inaction by you that result in us being in breach of any provisions of applicable data protection legislation in your country.